1. Introduction
Calgary Roofing & Exteriors Ltd. (website URL: https://calgaryroofingexteriors.com) values your trust and business. We are a Calgary-based company specializing in providing high-quality roofing and exterior services. Please read this Privacy Policy, as providing consent to this document is required for using our services.
2. Data Collected
Data Storage Location
We are a Canada-based company, and our web servers are hosted in North America. Our hosting provider adheres to the necessary data protection regulations, ensuring that your data is securely stored and compliant with relevant privacy laws.
Registration Data
When you register on our website, we store your username, email address, and any additional personal information provided. You can view, edit, or delete your personal information at any time (with the exception of your username). Website administrators can also access and modify this information.
Purchase Data
If you make a purchase or engage with our services, we collect information necessary to process your transactions and provide you with support. This may include details such as purchase history and support-related data.
Support Data
Registered users can submit support tickets through our website. The information provided in these tickets is stored securely and used solely for the purpose of addressing your concerns.
Comments
When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to assist in spam detection.
Contact Form
Information submitted through the contact form on our site is sent to our company email. This information is kept for customer service purposes and is never used for marketing purposes or shared with third parties.
Google Analytics
We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.
Cases for Using the Personal Data
We use your personal information in the following cases:
- Verification/identification of the user during website usage;
- Providing Technical Assistance;
- Sending updates to our users with important information to inform about news/changes;
- Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security
- over our customers’ personal information;
- Customize the website to make your experience more personal and engaging;
- Guarantee overall performance and administrative functions run smoothly.
3. Embedded Content
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:
The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .
We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .
Youtube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.
4. Cookies
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
Necessary Cookies (all site visitors)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
Necessary Cookies (Additional for Logged in Customers)
- wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.
If you are a client with a registered account, your personal information can be accessed by:
- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. Third Party Access to Your Data
We do not share your data with third parties in a way that reveals personal information like email addresses or names. The exceptions are partners with whom we share limited data to provide the services you expect.
7. How Long We Retain Your Data For
When you submit a contact form, support ticket or a comment, its data is retained until (if) you tell us to remove it. We use this data so that we can provide the expected services.
If you register on our website, we also store the personal information you provide.
8. Security Measures
We use wordpress with godaddy throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity.
9. Your Data Rights
General Rights
If you have submitted a contact form, created a registered account or have left comments on our website, you can request an exported file of the personal data we retain. You may also request that we erase any personal data, except for information we are required to retain for administrative, legal, or security purposes.
10. Third Party Websites
11. Release of Your Data for Legal Purposes
In certain legal situations, Calgary Roofing & Exteriors Ltd. may need to release your information in response to requests from government agencies or private litigants. We may notify you of such requests when appropriate, but are not obligated to do so. We may also proactively provide your information to third parties if we believe it is necessary for legal reasons, such as preventing fraudulent activities.